EMPLOYMENT

We are currently looking to fill the following position(S):

Accounting
CLIENT SERVICE SPECIALISTS
Marketing
Operations
Sales
Tech

To apply send an email to: careers@cogencyglobal.com. **Please include the position title and city in the subject line.**    

Associate Graphic Designer - New York, NY

Summary

The Cogency Global Marketing Team is expanding, and we are looking to add an Associate Graphic Designer to our team to shape Cogency’s unique visual brand identity. Reporting to the Brand Manager, the Associate Graphic Designer will work with all functions in the Marketing team (Brand, Digital and Events) to evolve Cogency’s brand aesthetic. Does this sound like it’s up your alley? Take a look below to learn more!

Responsibilities

• Conceptualize and create visual designs for print and digital media, including but not limited to: Logos, branding materials, advertisements, social media graphics, website layouts, infographics, events, videos, and illustrations etc.
• Curate and maintain files, photos, images and video library.
• Solve problems with innovative visual strategy and communication
• Stay current on industry trends and best practices
• Translate ideas and concepts into original and visually appealing designs that effectively communicate key messages and evoke desired emotions
• Collaborate with marketing, sales, and other team members to understand project objectives and develop creative solutions that meet business goals and brand guidelines
• Upholding and enforcing Cogency Global’s brand standards across expanding markets
• Contribute creative ideas in brainstorming sessions to enhance overall design quality
• Editing and refining digital assets using Adobe Illustrator, InDesign, Photoshop and PlayPlay
• Clean-up and streamline all Marketing assets as needed.
• Assisting with general marketing administrative tasks as needed.

Job Type: Full-time Exempt; M-F Hours: 9:00 a.m. - 5:00 p.m. Salary Range: $75k - $78k

Collections Specialist- Dover, De

Summary

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships, and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

Responsibilities

• Monitor accounts to identify outstanding debts
   
• Investigate historical data for each debt or bill
   
• Find and contact clients to ask about their overdue payments
   
• Take actions to encourage timely debt payments
   
• Process payments and refunds
   
• Resolve billing and customer credit issues
   
• Update account status records and collection efforts
   
• Report on collection activity and accounts receivable status
   
• Provide Customer Service in various areas

Job Type: Full-time Non-Exempt; M-F Hours: 11:00 a.m. - 7:00 p.m. Salary Range: $40k - $45k

Client Service Specialist- Registered Agent Admin Team - Charlotte, NC

Summary

At Cogency Global, we are a corporate service/professional registered agent company that has been providing nationwide statutory representation, corporate and secured transaction services since 1980. We are building a successful company with a demonstrated commitment to Integrity, Fairness and Fun and we are seeking new talent to join our growing company. The Registered Agent Admin team is responsible for auditing targeted client records to ensure accurate and comprehensive client data for our internal database in order to solidify relationships and maximize retention.

Responsibilities

• Interacting directly with clients by phone and email
• Completing initial and ongoing internal audits of client data
• Researching various internal and external databases
• Updating internal database with corrected information
• Creating and delivering various types of charts and reports
• Additional ad hoc projects as determined by your manager

• Multi-tasking effectively
• Excellent customer service skills
• Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
• Team player
• Great written and verbal communication
• Bachelor’s degree

Additional Information

Job Type: Full-time ; M-F Hours: 9:00 a.m. - 5:00 p.m. Salary Range: $42k - $45k

Client Service Specialist- Sacramento, CA

Summary

We are looking for a candidate with customer service experience to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Corporate, lien search or DMV experience a plus. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented. The candidate will provide customer service for our law firm and entity clients.

Responsibilities

• You will be in direct contact with clients– processing orders, resolving any issues, request for assistance
• Research.
   
• Updating company records
   
• Provide order results to clients in an efficient manner.
• Ability to respond promptly to client questions and concerns
• Helping clients to use Cogency Global’s proprietary applications (training provided)
• Guiding clients through the process of working with state and local public websites and offices to obtain documents or arrange for their filing, report results and add related charges to the order.
• Reviewing legal documentation –attention to detail is a must.

• Multi-tasking effectively
• Excellent customer service skills
• Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
• Team player
• Great written and verbal communication
• Bachelor’s degree or 2+ years of related experience with legal or corporate legal services transactions
• Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

Additional Information

Job Type: Full-time ; M-F Hours: 10:00 a.m. - 6:00 p.m. Salary Range: $50k - $58k

Fulfillment Specialist - DOver, DE

Summary

Cogency Global is a leader in corporate compliance is seeking a Client Service Specialist to work with our clients at Corporations, Law Firms, Lending Institutions or Small Businesses to provide legal and compliance services. Primary objectives include managing a dynamic workflow in an efficient manner, providing sustained operational excellence, meeting companygoals and providing exceptional customer service.

Responsibilities

Requirements

Additional Information

Job Type: Full-time Non-Exempt; M-F Hours: 10 p.m - 6 p.m. Salary Range: $42K-$44K

County Fulfillment Client Service Specialist - Tumwater, WA

Summary

We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.

Responsibilities

• You will be in direct contact with clients– processing orders, resolving any issues, request for assistance.
• Data entry of client information, electronic filing, and retrieval of documents.
• Ability to respond promptly to client questions and concerns.
• Receive inbound and make outbound customer calls and government agency calls.
• Research various online county and state agency databases
• Performing due diligence online search requests, involving Secured Transactions, liens, litigation and/or bankruptcies for corporate and individual targets.
• Guiding clients through the process of working with state and local public offices
• Working with public offices and commercial agents on the client's behalf
• Create and deliver various types of reports.
• Reviewing legal documentation –attention to detail is a must.
• Directly responsible to organize the workflow to meet deadlines and demands.

Requirements

• Able to multi-task effectively
• Excellent customer service skills
• Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
• Team player
• Great written and verbal communication
• Bachelor’s degree
• A strong preference will be shown to any applicants who might have a history of working secured transactions or researching public records.

Additional Information

Job Type: Full-time; M-F Hours: 9:00 a.m. - 5:00 p.m. Salary Range: $38k - $42k

UCC/Corporate Associate - Dallas, TX

Summary

Cogency Global is a leader in corporate compliance is seeking a UCC/Corporate Associate to work with our clients at Corporations, Law Firms, Lending Institutions or Small Businesses to provide legal and compliance services. Primary objectives include managing a dynamic workflow in an efficient manner, providing sustained operational excellence, meeting companygoals and providing exceptional customer service.

Responsibilities

UCC/Corporate Associates are non-client facing and are required to accept and process a high volume of requests sent from the branch offices through the OPUS Fulfillment queue. The UCC and Corporate requests and filings are processed at the various Secretaries of State over the counter, using online portals or by using other proprietary software available at Cogency Global.

• Must be deadline driven, ability to multi-task, using 2 monitors, multiple databases, and systems to include TRAC, OPUS, Outlook, and the Internet.
• Must thrive in a fast-paced environment and process at a methodical rate that allows a balance of quality and quantity; maintain error percentage of .50%
• Review and submit corporate filings, ensuring they adhere to the General Corporate Laws, Statutes and Guidelines.
• Serve as a liaison between Client Service Specialists in branch offices of Cogency Global, Service Company clients and the Secretaries of State.
• Process and complete document requests to include certified copies, good standings, certificates of facts.
• Serve as the subject matter expert and provide guidance to branch office colleagues such as fees and forms.

Requirements

• Excellent customer service skills
• Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
• Team player
• Great written and verbal communication
• High level attention to detail
• Requires time management skills and ability to multitask

Additional Information

Job Type: Full time Non-Exempt; M-F Hours: 9:00 a.m. - 5:00 p.m. Salary: $40k -$45k

Client Service Specialist- Carson City, NV

Summary

We are looking for a candidate with customer service experience to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Corporate, lien search or DMV experience a plus. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.

Responsibilities

• You will be in direct contact with clients– processing orders, resolving any issues, request for assistance
• Ability to respond promptly to client questions and concerns
• Helping clients to use COGENCY GLOBAL’s proprietary applications (training provided)
• Guiding clients through the process of working with state and local public offices
• Working with public offices and commercial agents on the client's behalf
• Reviewing legal documentation –attention to detail is a must.

• Multi-tasking effectively
• Excellent customer service skills
• Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
• Team player
• Great written and verbal communication
• Bachelor’s degree
• Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

Additional Information

Job Type: Full-time ; M-F Hours: 9:00 a.m. - 5:00 p.m. Salary Range: $40k - $42k

Client Service Specialist- Hillard, OH

Summary

We are looking for a candidate with customer service experience to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Corporate, lien search or DMV experience a plus. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.

Responsibilities

• Directly contacting clients – processing orders, resolving issues, answering questions
• Responding promptly to client questions and concerns 
• Helping clients use Cogency Global’s proprietary applications (training provided)
• Retrieving documents from various online state agency databases
• Filing documents with various online state agency databases
• Working with public offices and commercial agents on the client's behalf
• Guiding clients through the process of working with state and local public offices
• Navigating between multiple databases quickly and accurately
• Other duties may be assigned to meet business needs

Additional Information

Job Type: Full-time; M-F Hours: 9:00 a.m. - 5:00 p.m. Salary Range: $41k - $42k

Client Service Specialist- Tallahassee, FL

Summary

Cogency Global is a leader in corporate compliance is seeking a Client Service Specialist to work with our clients at Corporations, Law Firms, Lending Institutions or Small Businesses to provide legal and compliance services. Primary objectives include managing a dynamic workflow in an efficient manner, providing sustained operational excellence, meeting companygoals and providing exceptional customer service.

Responsibilities

Additional Information

Job Type: Full-time Non-Exempt; M-F Hours: 9:00 a.m. - 5:00 p.m. Salary Range: $40k - $42k

Client Service Specialist- Tumwater, WA

Summary

We are looking for a candidate with customer service experience to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Corporate, lien search or DMV experience a plus. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.

Responsibilities

• You will be in direct contact with clients– processing orders, resolving any issues, request for assistance
• Ability to respond promptly to client questions and concerns
• Helping clients to use COGENCY GLOBAL’s proprietary applications (training provided)
• Guiding clients through the process of working with state and local public offices
• Working with public offices and commercial agents on the client's behalf
• Reviewing legal documentation –attention to detail is a must.

• Multi-tasking effectively
• Excellent customer service skills
• Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
• Team player
• Great written and verbal communication
• Bachelor’s degree
• Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

Additional Information

Job Type: Full-time Non-Exempt; M-F Hours: 9:00 a.m. - 5:00 p.m. Salary Range: $45k - $50k

Fulfillment Specialist - Dallas, TX

Summary

Cogency Global is a leader in corporate compliance is seeking a Client Service Specialist to work with our clients at Corporations, Law Firms, Lending Institutions or Small Businesses to provide legal and compliance services. Primary objectives include managing a dynamic workflow in an efficient manner, providing sustained operational excellence, meeting company goals and providing exceptional customer service.

Responsibilities

• You will be in direct contact with clients –processing orders, resolving any issues, requests for assistance
• Driving multiple days a week to the Secretary of State.
  
• Ability to respond promptly to client questions and concerns
• Helping clients to use Cogency's proprietary applications (training provided)
• Guiding clients through the process of working with state and local public offices
• Working with public offices and commercial agents on the client's behalf
• Reviewing legal documentation –attention to detail is a must.
• Multi-tasking effectively
• Excellent customer service skills
• Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
• Team player
• Great written and verbal communication
• Bachelor’s degree / Certified Paralegal
• Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

Requirements

• Excellent customer service skills, and strong computer/research skills including proficiency with MS Word, Excel and Outlook software
• Excellent organizational skills and be detail-oriented, with excellent written and verbal communication skills.
• Must be able to multi-task effectively, work to high standards of quality and meet deadlines.
• The ability to work independently and function as part of a team
• BA degree

Additional Information

Job Type: Full time; M-F Hours: 9:00 a.m. - 5:00 p.m.  Salary Range: $40k - $45k

Client Service Specialist - Albany, NY

Summary

We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.

Responsibilities

• You will be in direct contact with clients– processing orders, resolving any issues, request for assistance
• Ability to respond promptly to client questions and concerns
• Helping clients to use Cogency Global’s proprietary applications (training provided)
• Guiding clients through the process of working with state and local public offices
• Working with public offices and commercial agents on the client's behalf
• Reviewing legal documentation –attention to detail is a must.
• Multi-tasking effectively

Requirements

• Excellent customer service skills
• Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
• Team player
• Great written and verbal communication
• Bachelor’s degree
• Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

Additional Information

Job Type: Full-time; M-F Hours: 9:30 a.m. - 5:30 p.m.

APPLICATION DEVELOPER - Minneapolis, MN

Summary

Are you looking for a challenging and exciting career? Are you interested in working for a company where integrity, fairness, and fun are the norms? We are expanding one of our Scum teams and if you answered yes to the above, then we have an outstanding opportunity for you.

This is a unique opportunity to be a part of a successful and growing business with an excellent work-life balance and congenial atmosphere. We also provide a comprehensive training program to our newest team members that allows them to learn at a steady pace in an environment that encourages asking questions, requesting assistance, and maintaining positive and open communication with each other.

Responsibilities

Deliver technical excellence by building high quality solutions that strive to amaze customers and users. Find new ways to solve problems by staying curious about new technologies.

Be a team player by seeking to understand and ask questions when things aren’t clear. Build trust with teammates by being vulnerable, non-judgmental, and providing help proactively. Move solutions forward by coming prepared with solutions to problems and taking the initiative.

Continuously improve as an individual as well as a teammate, by having a growth mindset, and seeking innovation and creativity. You will prioritize continuous learning and knowledge sharing. Strive to be a better teammate by investing in your colleagues’ success and providing them with honest feedback.

By the end of your first month, you will be expected to have developed a deep understanding of your team’s core products, participated in your team scrum ceremonies, and started completing tasks on your team’s backlog.

By 60 days, you will be able to lead team events. Have a firm grasp of the database and application relationships. Built rapport with Scrum Master, Manager, and teammates. Be able to handle moderately complex tasks with minimal pairing.

After your first three months as an Application Developer at Cogency, we expect you’ll have developed a solid understanding of all our services and products (not just your team’s). You will have started to take advantage of research and development time to fill knowledge gaps.

Requirements

• Communication: Ability to collaborate effectively with development teams.
• Teamwork: Ability to work effectively within a development team and collaborate across departments.
• Problem-solving: Strong analytical and problem-solving skills to identify, troubleshoot, and resolve complex technical issues.
• Agile Knowledge: Familiar with Scrum principles, practices, and ceremonies.
• Continuous Learning: Passion for staying current with the latest advancements, development tools, and emerging technologies.
• 4-year degree in Computer Science or related major or equivalent experience
• Full-stack development experience, encompassing proficiency in both front-end technologies (Angular, ASP, HTML, CSS, JavaScript) and back-end C# development alongside an understanding of MS SQL Server.
• Familiar with Azure DevOps, Visual Studio, and Git
• General understanding of Scrum methodology

Additional Information

Job Type: Full-time Exempt; M-F Hours: 9:00 a.m. - 5:00 p.m.; Salary: $65k-$85k

Account Executive - Lending - Atlanta, GA

Summary

Cogency Global is growing and excited to announce we are recruiting for an Account Executive – Lending (Field AE. This person will join the Eastern team and will report to our Regional Sales Director. This Account Executive will initiate new client relationships, as well as maintain and expand existing client accounts in our Eastern region territory. To be successful, the AE will develop a deep knowledge of our transactional product lines, along with a general knowledge of our due diligence services. Cogency’s Financial Account Executives are physically active in the field and build long-lasting buyer relationships via face-to-face sales efforts, so flexibility to travel will be required.

Responsibilities

• Develop and execute a strategic sales plan to target lenders and financial institutions, including banks, credit unions, and mortgage companies.
• Experience with SBA lending is a plus
• Maximize revenue growth by achieving & exceeding sales quotas
• Generate and follow up on leads, researching and qualifying prospective customers and buyers
• Strategically schedule in-person meetings and travel within your territory
• Utilize CRM software to track sales activities, manage leads, and generate accurate sales forecasts and reports for management
• Provide online and in-person product demonstrations
• Participate in trade shows, seminars and other sales and marketing led events
• Provide clear and effective written proposals for current and prospective customers
• Develop and coordinate budgetary needs with your Regional Sales Director

Important Factors

• Curious, Courageous & Coachable
• Proven track record of success & career advancement
• You can articulate why you’ve had success
• Strong understanding of the lending industry, including mortgage lending, consumer lending, commercial lending, SBA lending and loan origination processes
• Strong written, verbal and presentation skills
• Strong computer skills, including proficiency with Microsoft Word, Excel, and PowerPoint, as well as Salesforce or a similar CRM
• Willingness to travel as needed to meet with clients and attend industry events and conferences

Additional Information

Job Type: Full-time; M-F Hours: 9:00 a.m. - 5:00 p.m.

Large Law Firm Account Executive - Pacific Northwest Region - Sacramento, CA 

Summary

Cogency Global is growing and excited to announce we are recruiting for a Large Law Firm Account Executive (Field AE) that will be located within the Pacific Northwest region, preferably within a commuting distance to our Sacramento office.  This person will join the Center West team and will report to our Regional Sales Director in Chicago, IL. This Account Executive will initiate new client relationships, as well as maintain and expand existing client accounts in our Pacific Northwest territory which includes Alaska, Northern California, Oregon, Washington.  To be successful, the AE will develop a deep knowledge of our transactional product lines, along with a general knowledge of our agency and compliance product lines. Cogency’s Large Law AEs are physically active in the field and build long-lasting buyer relationships via face-to-face sales efforts, so flexibility to travel will be required.

Responsibilities

• Establish, maintain, and expand new and existing law firm relationships within your assigned law firm territory
• Maximize revenue growth by achieving & exceeding sales quotas
• Generate and follow up on leads, researching and qualifying prospective customers and buyers
• Strategically schedule in-person meetings and travel within your territory
• Provide online and in-person product demonstrations
• Keep Salesforce up to date on a weekly basis with pipeline and activity data, and supply management with oral and written reports on activities and customers when requested
• Participate in trade shows, seminars and other sales and marketing led events
• Provide clear and effective written proposals for current and prospective customers
• Develop and coordinate budgetary needs with your Regional Sales Director

Requirements

• Curious, Courageous & Coachable.
• Proven track record of success & career advancement
• You can articulate why you’ve had success
• Demonstrated ability to balance the identification and development of new client relationships with the nurturing and expansion of existing client relationships. (this is a hunter/farmer role)
• Minimum 3 years field sales experience within legal and/or financial industry (selling services)
• Prefer experience within the Legal Services industry (not required)
• Strong written, verbal and presentation skills
• Strong computer skills, including proficiency with Microsoft Word, Excel, and PowerPoint, as well as Salesforce or a similar CRM

Additional Information

Job Type: Full-time; M-F Hours: 9:00 a.m. - 5:00 p.m.  Salary Range: $75k - $90k + Commission

Entity Account Executive - Newark, DE and Charlotte, NC

Summary

This is an exciting time to join Cogency Global. Come be a part of a highly established, revered, and profitable international service company.

The Entity AE will initiate new client relationships, as well as maintain and expand existing client accounts in our CenterWest Region. To be successful, the Entity AE will develop a deep knowledge of our agency and compliance product lines, along with a general knowledge of our transactional product lines.

The Ideal Candidate Is…

Grateful & humble. You’re someone who practices gratitude and appreciates the opportunities you’ve been afforded while also instilling gratitude in others. You’re confident, but mindful of how to balance your confidence with humility.  

Results-driven. You’re a self-motivated contributor who first and foremost is passionate about sales and achieving results. You expect yourself to hit – if not exceed – your goals and know how to make it happen in a team environment.

An industry insider. You have Corporate Services industry experience, and insight into the markets Cogency Global operates in including Legal, Entity, other professional services, and nonprofits.

A charismatic communicator. You have superior written and verbal skills and enjoy communicating with both internal and external stakeholders. A significant part of this job includes interacting with customers, closing deals, and working with other leaders across the organization. Being friendly, likable, even keeled and outgoing is a critical component of success at Cogency Global.

Franchise minded. You always strive to improve, you energize those you surround, and draw people towards your path. You build bridges, take ownership of your business and WOW your customers every day.

Responsibilities

• Establish, maintain, and expand new and existing entity clients within your assigned territory/sector
• Maximize revenue growth by achieving & exceeding sales quotas
• Generate and follow up on leads while continually researching and qualifying prospective customers and buyers (a true hunter mentality)
• Strategically schedule and execute meetings within your territory/sector
• Provide online and in-person product demonstrations
• Keep Salesforce up to date on a weekly basis with pipeline and activity data, and supply management with oral and written reports on activities and customers when requested
• Participate in trade shows, seminars and other sales and marketing led events
• Provide clear and effective written proposals for current and prospective customers
• Develop and coordinate budgetary needs with your Regional Sales Director as needed

Requirements

• A Curious, Courageous and Coachable mindset.
• A proven track record of successfully meeting and exceeding sales objectives
• Ability to effectively prospect and qualify leads while performing needed assessments, engaging technical resources as required
• Utilize solution-selling and value-selling techniques to effectively guide the sales process to close
• Upsell and leverage business from new and established customer relationships
• Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
• Remain informed of service line, competition and industry trends that may impact client business activities
• A demonstrated ability to balance the identification and development of new client relationships with the nurturing and expansion of existing client relationships.
• Minimum 3 years of sales experience to Entities (SMB, Mid-Market and/or Enterprise)
• Prefer experience within the Legal Services industry (not required)
• Strong written, verbal and presentation skills with a consultative professional business acumen
• Must be detail oriented, organized, ethical, responsible, and self-motivated
• Strong computer skills, including proficiency with Microsoft Word, Excel, and PowerPoint, as well as Salesforce or a similar CRM
• Strong interpersonal skills: ability to rapidly develop and cultivate relationships with peers, partners, and key influencers. Be confident and assertive, but with a fun, friendly and collaborative approach.

Additional Information

Job Type: Full-time; M-F Hours: 9:00 a.m. - 5:00 p.m.  Base Salary: $70-80k + Commission

Operations Supervisor - Sacramento, CA

Summary

Cogency Global Inc. is breaking records, and our success is driven by a strong culture and commitment to exceptional personal and professional service for all clients. To sustain and build upon this standard, we’re seeking an experienced Operations Supervisor to oversee daily activities at our Sacramento, CA office. The ideal candidate will have a proven track record of managing fast-paced, high-activity teams while upholding our dedication to integrity, fairness, and fun in a safe and supportive environment.

Responsibilities

• Facilitate consistent and productive communication with management, peers, staff, and clients.
• Manage staffing needs, including scheduling, balancing work, and hiring/training new employees.
• Participate in strategic planning to improve existing organizational processes and procedures, enhancing and sustaining the organization’s capacity.
• Ensure operational activities are completed on time and within budget.
• Lead, motivate, and support the team in a time-sensitive and demanding environment.
• Conduct annual reviews, hold monthly 1:1 meetings, and implement career development plans for all direct reports.
• Utilize reporting to manage operations, eliminate errors, and deliver excellent customer service.
• Resolve issues effectively.
• Actively participate in the development process, facilitating team involvement in feedback and testing of proprietary systems.
• Manage local reconciliation and prepare and monitor budgeting for the Sacramento location.
• Build strong partnerships with the sales team for effective account management in the territory.

Requirements

• Bachelor’s degree or five years of industry experience.
• One year experience preferred of proven experience in a supervisory role within operations.
• Proficiency in Microsoft Office (Word, Excel, Outlook) with the ability to quickly learn proprietary applications.
• Ability to delegate responsibilities while maintaining organizational control over branch operations and customer service.
• Strong personal and professional judgment.
• Big-picture thinking, adaptability, and strong organizational skills, including the ability to shift quickly between priorities and manage multiple functions and projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to listen and collaborate effectively with employees and other departments to develop strategies that benefit the entire team.

Additional Information

Job Type: Full-time Non-Exempt; M-F Hours: 9:00 a.m. - 5:00 p.m.  Salary: $70k - $75k